How Muzn handles your data.
Last updated: 18 September 2026
Plain words, no legal fog. This page explains what data the getmuzn.com website collects (almost nothing), and how Muzn HMS — the software your hotel runs on — stores and protects your hotel's and your guests' information.
Who we are
Muzn is a cloud software company based in Bangladesh. We build and run Muzn HMS, a hotel management system, and related business systems. For anything about this policy, write to info@getmuzn.com.
1. The website (getmuzn.com)
This website is a simple information site. It has no accounts and no forms. The one thing it does track is described plainly below.
- If you email us, message us on WhatsApp or book a meeting, we keep your name, contact details and what you wrote so we can reply and follow up. We don't add you to marketing lists without asking.
- The fonts are served from getmuzn.com itself.
- Meta Pixel. Every page loads the Meta (Facebook) Pixel. It tells Meta that a browser visited a page on getmuzn.com, and Meta may set a cookie in your browser. We use this to see whether our Facebook posts and ads bring visitors, and to show our ads to people who have visited this site. Meta uses the data under its own privacy policy (facebook.com/privacy/policy). You can limit this through your Facebook ad settings, by blocking third-party cookies in your browser, or with an ad blocker; the site works the same either way.
2. Muzn HMS — your hotel's data
The data belongs to the hotel, not to Muzn. We process it only to run the system for you. We never sell it, share it for advertising, or use one hotel's data for another.
When a hotel uses Muzn HMS, the system stores the information the hotel enters to run its business:
- Guest details — name, phone, email, nationality and identity document numbers (NID or passport) that hotels in Bangladesh are required to record at check-in, plus booking, stay and billing history.
- Hotel operations — rooms, rates, bookings, invoices, payments, housekeeping and restaurant records, reports.
- Staff accounts — names, login emails, roles and an activity log of important actions (who did what, when).
The hotel decides what it records and who among its staff can see what. Muzn's own team accesses a hotel's data only to provide support that the hotel asks for, or to keep the system running.
3. Where the data lives and how it is protected
- Location — Muzn HMS runs on servers in a Singapore data centre (DigitalOcean). Backups are stored there and in encrypted cloud storage.
- In transit — every connection to Muzn HMS is encrypted (HTTPS/TLS).
- Backups — the database is backed up every day, with continuous change-logging in between, so a hotel's records can be restored to within minutes of any incident. Restores are tested.
- Access — every user has their own login; two-step verification is available for every account; staff see only the parts of the system their role allows; important actions are recorded and cannot be silently edited.
- Money records — charges and payments are permanent. Corrections are added as new entries, never by changing history.
4. Who else sees the data
We use a small number of service providers to run Muzn, each only for its job:
- DigitalOcean — hosting and storage (Singapore).
- Cloudflare — domain, DNS and email routing.
- Google — our company email is handled through Google.
- WhatsApp (Meta) — only if you choose to message us there; the chat is carried by WhatsApp under its own privacy terms.
- Cal.com — when you book a meeting, your name, email and chosen time are handled by Cal.com so the meeting can be scheduled.
- Booking channels (Booking.com, Expedia, Agoda and similar) — only when a hotel connects them, and only the booking details needed to sell rooms. This is the hotel's choice.
We share data with authorities only when the law requires it, and we tell the hotel unless the law prevents us.
5. How long we keep it
A hotel's data is kept for as long as the hotel is a Muzn customer. When a hotel leaves, we hand over its data on request and delete our copies within 30 days of a written request, except where the law requires us to keep records (for example, tax records) for a set period. Backups are overwritten on their normal 30-day cycle.
6. Your rights
Whether you are a hotel owner, a member of hotel staff, or a guest whose details a hotel recorded, you can ask us:
- what information we hold about you,
- to correct it if it is wrong,
- to delete it, where the hotel and the law allow.
For guest data, the hotel you stayed at is the owner of that record, so we will work with the hotel to answer you. Email info@getmuzn.com and we will reply within a few working days.
7. Children
Our website and services are for businesses and are not directed at children. Guest records for children are entered by the hotel as part of a family booking.
8. Changes to this policy
If we change how we handle data, we will update this page and the date at the top. For important changes we will also tell our customers directly.
9. Contact
Muzn · Bangladesh
info@getmuzn.com · WhatsApp +880 1303-390280 · getmuzn.com
This policy is governed by the laws of Bangladesh.